Returns & Exchanges
At Dolly Beauty, we want you to glow with confidence; if you are not completely satisfied with your purchase, you can return unopened products within 30 days for a full refund. Please note that for hygiene reasons, we cannot accept returns on items that have been opened or used.
Initiate Your Return
Log into your account and select the order you wish to return, or contact our support team with your order number to request a return authorization.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring all protective seals are intact to qualify for a refund.
Ship It Back
Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing